MANAGED SERVICES

OVERWHELMED IT DEPARTMENT?

IT3Tek can still help! We will work closely with your IT department to augment their IT support services. Whether it is a one-time IT consulting engagement to focus on a specific project or deployment, or providing support on day-to-day tasks so your IT department can focus on other in-house projects, IT3Tek can help! Reach out to us today to discuss the value we can bring to your organization.

OUR EXPERTS CAN HELP YOU WITH:

IT Support is crucial to maintaining the productivity of your business. Regardless of the size of your organization and IT infrastructure, having the right IT partner is just a crucial. With the right IT partner, you can stop worrying about IT related issues and focus on your core business, while at the same time taking advantage of the partners’ expertise and knowledge to help align advancements in technology with your business.

At IT3Tek, our team is very knowledgeable and highly experienced in managing networks, large and small, across multiple industries. Our Dedicated Managed IT Service is scalable to meet your changing needs and combines proactive monitoring of your IT environment, a US-based helpdesk, and remote support. The service covers Desktops, Laptops, Servers and Network peripherals all for a fixed per device monthly fee. Following are key benefits of the IT3Tek Managed IT Service:

 

Improved system uptime

Predictable IT expenditures

Improved service request response time

Improved productivity and efficiency

Improved issue resolution time

Improved Profitability

Our Managed IT service solution fully integrates with your company infrastructure, so it’s like having your own in-house IT department.

Here are some key features that separate IT3Tek from the competition:

 

  • Helps identify and resolve your computer support issues, even before you call us to report them.

  • Staffed Monday-Friday, 8:00 AM to 5:00 PM EST

    Many IT Support companies outsource their help desk support. Our help desk is staffed by IT3Tek Professionals that are familiar with the customer environment and systems.

  • Alerts and Calls are routed to the on duty IT3Tek technician.

  • Service and Support Client Portal Access-Daily IT requests, service and/or project, received via phone or email are documented in our system and assigned to a technician. The customer portal allows the customer to review these requests. It also gives the customer the option to create tickets. The Customer Portal also allows IT3Tek to recommend services. Customer will be notified of our recommendation and will have the option to accept or reject the recommendation.

  • Identify, collect and analyze information, audit and manage workstations, servers, printers, routers and mobile devices.

  • Manage Apple iOS and Google Android platform IT mobile devices.

  • Collect, analyze and manage hardware and software information such as assets, configurations and installed applications on Windows, Linux and Mac operating systems.

  • Remotely oversee and manage workstations, servers, routers, printers and other network devices over the internet without end-user interruption.

 

  • Seamlessly deploy software and services to one device, a group of devices, or one or multiple locations with no business disruption to customers.

  • Identify, approve, update or ignore software patches and hotfixes for a single workstation or a group of devices.

  • Manage data protection environments from single or multiple vendors and multiple locations. Perform on-demand actions including disabling, enabling, creating, editing, deleting, starting or cancelling backup jobs.

  • Discover, manage and control critical items in customers’ infrastructure through powerful monitors and scripts.

  • Manage multiple customer sites and multiple antivirus vendors. Access instant visibility into the health and status of all major antivirus products in customers’ environments.

  • Organize and prioritize help desk requests. Fast, efficient and secure remote support to all customers within a Windows, Linux or Mac LAN or web-based environment.

  • Resolve customers’ issues from anywhere, at any time.

  • Initiate, stop or resume print activity. Access information on ink levels, paper levels and number of pages printed.

OFFERED SERVICES

 

UNIFIED COMMUNICATIONS

At IT3Tek we believe integrating your organization's communications will optimize business processes and increase user productivity. Unified Communications (UC) makes it easy for users to stay connected and share information, regardless of location.

This is accomplished through IP based communications technology such as 3CX or Microsoft Teams. Meaning you can add new employees, remote offices and teleworkers with minimal effort and expense, while ensuring your team has the communication tools needed to help your business succeed.

3CX and Teams UC capabilities are changing the way people work by integrating communications tasks currently performed with separate tools. Built on the powerful voice capabilities, 3CX and Teams simplifies communication with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities. This allows on-site and remote users to see who is available and select the best option for reaching them. Meaning employees spend less time tracking people down and spending more time on focusing on their job.

For businesses and other organizations, adopting a UC solution eliminates the need for multiple communications systems. In turn this optimizes business procedures and boosts communications by simplifying processes, making it easier for people to keep in touch.

Business phone systems and communications solutions have come a long way in the past decade, in particular with the shift towards IP-Based solutions offering UC features. As more companies look to move away from their old proprietary phone systems towards such solutions, the demand for UC features has grown. As recent research from Software Advice shows, 76% of small and medium sized¬ businesses are interested in purchasing a UC solution (Software Advice, 2014). One of the key reasons driving the adoption of UC solutions is the productivity gains which can be achieved, for all sizes and types of organizations.

Thanks to UC it is now possible for employees to participate in a web conference when working from home, receive voicemail messages to their email when travelling, and see whether their colleagues are available to take calls.

What’s more, UC applications are becoming increasingly sophisticated, a trend which is set to increase at an even faster pace with the emergence of WebRTC. WebRTC technology, enables video and voice communications to take place through the internet browser, adding a new dimension to Unified Communications.

BUSINESS TECHNOLOGY

At IT3Tek we understand the challenges facing many businesses in the ever changing world of Information Technology (IT). Unless your business is in the IT industry, chances are your business operations don’t focus on IT. Your focus is ensuring the business is moving in the right direction.

Initially, your IT needs may have been simple. But as your business has grown, it is becoming more dependent on IT and data. Those IT and data flow and protection needs are likely more complex now than they have ever been. Whether you have an individual or even the same IT support provider company that maintains your IT systems, ask yourself if they do a decent job. What does your team of employees think of your IT providers? Do they speak only in tech talk that you can’t understand? Do they understand that the prioritization of IT depends on your industry and particular situation? And can that lone person or current provider handle all of the big projects while also keeping your employees productive and clear issues quickly?

You may not have the time, resources or even the knowledge to envision a technology solution and to manage its implementation. Hiring a full-time Chief Technology Officer (CTO) or Chief Information Officer (CIO) is expensive and comes with a lot of additional overheads. Plus, that additional staff is yet another organization member to manage. IT3TEK manages your systems and data flow so that you don’t have to think about it. You can remain focused on executing your business.

This is where IT3Tek Business Technology Assessment service is a perfect fit. Our unique blend of business and technology expertise provides customers with an objective perspective that helps them achieve the greatest potential with their IT resources, investments and assets. Our Business Technology Assessment will cover all of your technology needs, aligning IT with business goals and objectives, ensuring technology serves the business and helps it operate more efficiently.

Business Technology Assessment will cover:

  • IT Operations

  • Cybersecurity

  • IT Infrastructure

  • Developing an IT Roadmap

  • Backup and Disaster Recovery

  • IT Vendor Management

STAFF AUGMENTATION

Today’s market for highly qualified IT candidates can be competitive and expensive and that is after you find the right IT professional to meet your needs. But do you want to experience that if you only need them for just a few hours, a couple of months, or short-term? With the flexibility to help organizations scale up or down depending on their workflow, IT3Teks Staff Augmentation enables you to maximize your resources and leverage opportunities.

At IT3Tek, we help you avoid the process of writing and posting job openings, sifting through resumes and laboring through the lengthy interview process. Our IT staff augmentation services allow you to sidestep those consuming tasks and place qualified IT professionals in the positions you need to fill – saving you time and money, while putting you in the best position to take on new business. We will only use qualified candidates who match the skillsets required for the job.

Our qualified IT professionals possess a multitude of skillsets, including:

  • Help Desk and Technical Support

  • Network Design, Engineering and Administration

  • Software & Web Development

  • Systems Analysis and Integration

  • Business Analysis

  • Software Development and Engineering

  • Application Development and Maintenance

  • Database Design, Development and Administration

  • HealthIT

  • Project Management

  • Technical Support

  • Quality Assurance & Testing

  • Technical Writing

  • Systems Analysis

  • Security

IT PRODUCT SALES

IT3Tek is a reliable reseller of named brand Computer Hardware, Software and Networking Appliances in the Virginia, Washington DC, and Maryland area.

Our partnership across a broad spectrum of companies including Microsoft, Dell, Cisco, Barracuda and SonicWALL enables us to provide our customers with a complete set of hardware and software options at a fair price.

We keep it simple! Our certified technicians work with each customer and vendor to ensure the right equipment is purchased to meet the customer’s business needs. This is why we partner with a variety of like vendors, we understand that “one size doesn’t fit all”!

Looking for a quick quote? Contact Us today!
Discounts available on the following products–

  • Dell and HP Servers, Desktops, Workstations and Laptops

  • Microsoft Office Products

  • Microsoft Desktop and Server Operating Systems

  • Various Antivirus and Backup solutions

  • Routers, Switches, Access Points and Firewalls from Cisco

  • Firewalls from SonicWALL

Along with discounted products, we also provide a 1-year of service guarantee if the software or hardware is installed through us.

Right-sized support for your needs. No matter your organizational size, we have a comprehensive suite of Managed Services to meet all your communications, security and IT infrastructure needs.