ABOUT
WHY CHOOSE IT3TEK
IT3Tek, Inc. is a provider of managed IT solutions with decades of support experience. Our team is comprised of Information and Security Technologists, Unified Communication Engineers, and Management Specialists united by our philosophy, “We Make IT Simple”. We provide managed services, consultation, support, and integrated solutions focused on helping our customers achieve their business objectives by allowing them to focus on running their business while we keep the systems working 24/7/365.
We serve small and medium sized businesses with a commitment to our client’s unique needs. Each and every one of our client’s solutions are designed specifically for their unique needs and operational structure. We utilize the best IT training, tools and resources available. Our entire team of trusted IT service professionals specialize in understanding the needs of our customers. We clear help desk tickets generally in minutes and nearly 100% of tickets are cleared in less than an hour or so.
Our team has extensive knowledge and expertise in the areas of Cyber-security protections and active monitoring, Voice and Data Networks, New Construction Office Design and Build-Out, Medical IT, Automated and Remote Support Services, Continuity of Operations, Data Backup and Disaster Recovery, and General IT Support.
We understand all these areas within the Information Technology realm play a vital role in the operations of most businesses, regardless of industry, and can be confusing to many business owners and managers. We focus on the IT so that our business partners can focus on running the business. See our IT3TEK profile: https://www.designrush.com/agency/profile/it3tek.
These are just a few of the questions many business owners and managers ask:
Do I really need to use technology in my business?
Does your company struggle to remain operational when there is an IT issue?
How long does it take your employees to regain functionality when there is an IT issue?
What is the best technology for my business?
Should I have my own IT staff?
Are my systems and data secure?
What is cloud computing?
What should my annual IT budget be?
SKILLS
At IT3Tek, our best asset is our employee’s talent and certifications. Our highly skilled IT Service team each have at least 5 years of experience in providing IT support, and our team holds certifications with Microsoft, Cisco, SonicWALL, Dell and more. Following is a brief highlight of our skillset:
Unified Communications through Microsoft Teams and 3CX
Windows Server Migration
Configuration, deployment and sustainment of Windows Server
Windows OS migration to new versions
Configuration, deployment and sustainment of Windows
Firewall configuration, deployment and maintenance of Cisco and SonicWALL devices
Public Cloud solutions such as Office 365, Barracuda E-Mail Security, Axcient Business Continuity and Disaster Recovery, and TitanHQ Cybersecurity platform
Virtualization using Hyper-V and VMware
24x7x364 monitoring of network infrastructure using remote management tools
Supporting business applications such as Dentrix, Dexis, VistaDent, Deltek, Sage, BuilderMT, MRI, CenterSoft, SRS, Allscripts, etc.
PARTNERSHIPS
We have established strategic partnerships with some of the most trusted and respected leaders in the IT Industry. These partnerships allow us to provide customers with comprehensive IT products and support.
At IT3Tek we pride ourselves in partnering with vendors whose products and services provide business value to our customers. We conduct extensive research of each vendor’s products and services prior to establishing a strategic partnership. Once we decide on a vendor, we obtain training and certifications, if applicable, prior to introducing them to our client's.
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Automate®
IT3Tek is a certified Automate® Partner. We went conducted extensive research to select the best Remote Monitoring and Management (RMM) tool on the market, which enables us to provide customers with superior IT support.
It is the remote monitoring and management piece of the ConnectWise® Business Suite™, LabTech is the brainchild of an IT professional who struggled with the usual challenges and inefficiencies of a reactive IT maintenance and support model.
Automate® was born out of the urgent need to eliminate technician inefficiencies and the desire to provide preventive and proactive IT services. Developed with cutting-edge, agent technology, LabTech is the only IT management platform created by system administrators for system administrators to automate your IT services and eliminate inefficiencies.
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3CX®
IT3Tek is a certified 3CX® Partner. The 3CX Phone System is a software based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services. is an easy to install and manage phone system tailored towards small businesses. Completely replacing a Small Business PBX, it leverages VoIP throughout your company to cut down your telephone bill.
3CX Phone System brings together enhanced communication and superior collaboration tools in one user-friendly interface. Presence, Fax & Voice Mail to email, Web conferencing and instant messaging are among the available tools in a 3CX system. Managing and working with remote employees has never been easier with great features like presence and the ability to take your office extension with you wherever you go. With softphone clients for Windows, Mac, Android and iOS, you can access the same great functionality from your laptop, smartphone or tablet.
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ConnectWise®
IT3Tek is a certified ConnectWise® Partner. IT3Tek utilizes ConnectWise Business Suite—ConnectWise®, Automate®, Quosal®, ScreenConnect®, and more to automate its day-to-day operations that simplify, streamline, and virtually error-proof all areas of productivity in our service delivery model, benefiting our customers.
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Dell®
IT3Tek is a certified Dell® Direct and a Dell Premier Partner. Our sales and technical staff are required to be knowledgeable about current and emerging Dell products and maintain Dell certifications, which authorizes our technicians to promptly work technical and warranty issues for our customers without engaging a Dell representative. The It3Tek strategic partnership with Dell ensures our customers receive competitive pricing on Dell products, knowledgeable and experience technical support on Dell product and solutions.
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SonicWALL®
IT3Tek is a certified Dell SonicWALL® partner with technicians having 10+ years of experience configuring, installing and maintaining SonicWALL products and solutions. SonicWALL products and solutions are deployed in over 200 countries by businesses ranging from small to enterprise level. Their security solutions include – Network Security, Secure Mobile Access, E-Mail Security, Management and Reporting.
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Microsoft®
IT3Tek is a Microsoft® Certified Partner with several competencies under the Microsoft Partner Network. IT3Tek prides itself on its knowledge and competence with Microsoft technologies and our technicians are required to hold Microsoft certifications. Through this partnership, we ensure our customers receive the latest information regarding Microsoft products.
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Barracuda®
IT3Tek is trained and certified on the Barracuda® Networks line of products. Barracuda Networks, Inc., offers industry-leading solutions designed to solve mainstream IT problems – efficiently and cost effectively – while maintaining a level of customer support and satisfaction second to none. Their products span three distinct markets, including: 1) content security, 2) networking and application delivery and 3) data storage, protection and disaster recovery.
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Cisco®
IT3Tek is a Cisco® Certified Partner, focused on our technological and business expertise specific to small and medium-sized businesses. We are committed to providing complex network technology solutions to our customer's. We completed a focused effort to increase the level of Cisco sales and support capabilities within our organization. Achieving required levels of certification to properly design, sell, install, and support Cisco products.
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TitanHQ®
TitanHQ® is IT3TEK’s preferred provider of email and web security solutions. It offers DNS (domain name system) and web filtering, malware protection, email archiving, cloud, and other services. It is deployed as part of IT3TEKs solutions package of cybersecurity protections to its clients
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Axcient®
Axcient® x360 provides is IT3TEK’s deployed platform that protects its client’s data. Axcient provides an efficient tool to manage BCDR, Cloud to Cloud Backup, and Secure Sync & Share. Axcient x360 supports SSO, MFA, and multi-tenant management.
