What are Managed Services?

Managed services let you offload specific IT operations to a provider and they assume ongoing responsibility for monitoring, managing IT systems and functions on your behalf.

IT Support is crucial to maintaining the productivity of your business. Regardless of the size of your organization and IT infrastructure, having the right IT partner is just a crucial. With the right IT partner, you can stop worrying about IT related issues and focus on your core business, while at the same time taking advantage of the partners’ expertise and knowledge to help align advancements in technology with your business.

At IT3Tek, our team is very knowledgeable and highly experienced in managing networks, large and small, across multiple industries. Our Dedicated Managed IT Service is scalable to meet your changing needs and combines proactive monitoring of your IT environment, a US-based helpdesk, and remote support. The service covers Desktops, Laptops, Servers and Network peripherals all for a fixed per device monthly fee. Following are key benefits of the IT3Tek Managed IT Service:

  • Improved system uptime
  • Improved service request response time
  • Improved issue resolution time
  • Predictable IT expenditures
  • Improved productivity and efficiency

Our Managed IT service solution fully integrates with your company infrastructure, so it’s like having your own in-house IT department. Here are some key features that separate IT3Tek from the competition:

  • 24x7x365 agent-based monitoring of enrolled Devices: Helps identify and resolve your computer support issues, even before you call us to report them.
  • IT3Tek operated Help Desk, staffed Monday-Friday, 8:00 AM to 5:00 PM EST: Many IT Support companies outsource their help desk support. Our help desk is staffed by IT3Tek Professionals that are familiar with the customer environment and systems.
  • After-hours Support: Alerts and Calls are routed to the on duty IT3Tek technician.
  • Service and Support Client Portal Access-Daily IT requests, service and/or project, received via phone or email are documented in our system and assigned to a technician. The customer portal allows the customer to review these requests. It also gives the customer the option to create tickets. The Customer Portal also allows IT3Tek to recommend services. Customer will be notified of our recommendation and will have the option to accept or reject the recommendation.
  • IT Asset Management: Identify, collect and analyze information, audit and manage workstations, servers, printers, routers and mobile devices.
  • Mobile Device Management: Manage Apple iOS and Google Android platform IT mobile devices.
  • Hardware & Software Inventory: Collect, analyze and manage hardware and software information such as assets, configurations and installed applications on Windows, Linux and Mac operating systems.
  • Remote Control: Remotely oversee and manage workstations, servers, routers, printers and other network devices over the internet without end-user interruption.
  • Software Deployment: Seamlessly deploy software and services to one device, a group of devices, or one or multiple locations with no business disruption to customers.
  • Patch Management: Identify, approve, update or ignore software patches and hotfixes for a single workstation or a group of devices.
  • Multivendor Storage and Backup Dashboard: Manage data protection environments from single or multiple vendors and multiple locations. Perform on-demand actions including disabling, enabling, creating, editing, deleting, starting or cancelling backup jobs.
  • Network Monitoring: Discover, manage and control critical items in customers’ infrastructure through powerful monitors and scripts.
  • Antivirus Management: Manage multiple customer sites and multiple antivirus vendors. Access instant visibility into the health and status of all major antivirus products in customers’ environments.
  • Help Desk Ticketing: Organize and prioritize help desk requests. Fast, efficient and secure remote support to all customers within a Windows, Linux or Mac LAN or web-based environment.
  • Mobile Access: Resolve customers’ issues from anywhere, at any time.
  • Print Management: Initiate, stop or resume print activity. Access information on ink levels, paper levels and number of pages printed.

Already have an IT Department?
IT3Tek can still help! We will work closely with your IT department to augment their IT support services. Whether it is a one-time IT consulting engagement to focus on a specific project or deployment, or providing support on day-to-day tasks so your IT department can focus on other in-house projects, IT3Tek can help! Reach out to us today to discuss the value we can bring to your organization.

CONTACT US today to schedule a free, no obligation, network health assessment and Quote.